Terms of service
Maison Love — Terms and Conditions
Last updated: 12 October 2026
Welcome to Maison Love. These Terms and Conditions govern your use of our website and purchases made through our online store. By accessing our website or placing an order, you agree to these terms.
1. About Maison Love
Maison Love is an online jewellery store offering thoughtfully selected jewellery and accessories.
Website: https://maisonlove.co
Customer service: maisonloveparis@outlook.com
2. Products and Descriptions
We aim to ensure all product descriptions, photographs, prices and specifications are accurate.
Please note that:
* Product colours may vary slightly depending on your screen settings and lighting.
* Natural gemstones may have individual variations in colour, pattern and appearance.
* Product materials, stone types, dimensions and finishes are described in the relevant product listing.
* Customers should review product descriptions carefully before purchasing.
We will not intentionally misrepresent the materials or characteristics of our products.
3. Prices and Payments
All prices are displayed in the currency indicated at checkout.
We reserve the right to correct genuine pricing errors and update product prices before an order is placed. Once an order has been accepted, any cancellation or adjustment will be handled in accordance with applicable law.
Payment must be completed using an available payment method at checkout.
4. Orders and Availability
After placing an order, you may receive an order confirmation email.
An order confirmation does not guarantee availability if an unexpected stock or supply issue arises. If we cannot fulfil an accepted order, we will contact you and arrange an appropriate solution, including a refund where required.
5. Shipping and Delivery
We aim to process and dispatch orders within the timeframe stated on our website.
Delivery times are estimates and may be affected by courier delays, customs procedures, supplier availability or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery details. Additional costs arising from incorrect addresses or failed delivery attempts may apply where lawful and disclosed.
Any applicable shipping charges, delivery estimates and international duties or taxes will be communicated as clearly as possible before purchase.
6. Returns, Refunds and Exchanges
We want our customers to shop with confidence.
For change-of-mind returns, eligible items may be returned within 30 days of delivery, provided they are unused, in their original condition and packaging, and accompanied by proof of purchase. Customers must contact us before returning an item to receive return instructions.
Unless otherwise stated in our Returns Policy, customers are responsible for change-of-mind return postage.
For hygiene reasons, certain items may be excluded from change-of-mind returns where the exclusion is lawful and clearly disclosed.
Your rights under Australian Consumer Law are not affected by this policy. If an item is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement or refund as required by law.
Nothing in these terms excludes or limits any consumer rights that cannot legally be excluded.
7. Jewellery Care
To help maintain the appearance of your jewellery, we recommend:
* Avoiding direct contact with perfume, cosmetics, cleaning chemicals and harsh substances.
* Removing jewellery before swimming, showering or exercising where appropriate.
* Storing jewellery separately in a clean, dry place.
* Cleaning jewellery according to the care instructions provided for the particular material.
Normal wear, accidental damage and deterioration caused by improper care may not be covered by a voluntary product warranty. This does not affect your statutory consumer rights.
8. Product Materials and Claims
Maison Love aims to provide clear and accurate information about the materials used in its products.
Terms such as sterling silver, gold-plated, gold vermeil, lab-created gemstones and moissanite will only be used where supported by the relevant product specifications.
Customers should refer to individual product listings for the precise materials, stone types and finishes.
9. Intellectual Property
All original Maison Love branding, logos, website content, product descriptions and original photographs are protected by applicable intellectual property laws.
You may not reproduce, distribute or use our intellectual property for commercial purposes without our prior written permission.
10. Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorised access or engage in fraudulent activity.
We may suspend access where reasonably necessary to protect our website, customers or business, subject to applicable law.
11. Privacy
We handle personal information in accordance with our Privacy Policy and applicable privacy laws.
Please refer to our Privacy Policy for details about how personal information is collected, used, stored and disclosed.
12. Limitation of Liability
To the extent permitted by law, Maison Love is not responsible for losses arising from circumstances beyond our reasonable control or from improper use of our products.
Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded under Australian law.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will be published on our website with its updated date.
Changes will not remove rights or obligations that cannot legally be changed retrospectively.
14. Governing Law
These terms are governed by the laws applicable in Australia, including the Australian Consumer Law where applicable.
Any disputes will be handled in accordance with applicable law.
15. Contact Us
If you have any questions about these Terms and Conditions, orders, shipping or returns, please contact:
Maison Love
Email:
maisonloveparis@outlook.com
Website: https://maisonlove.co
We appreciate your support and thank you for choosing Maison Love.