Shipping policy

At Maison Love, we want every part of your shopping experience to feel special. We aim to process and deliver your jewellery orders as smoothly and efficiently as possible.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been confirmed.

Processing times may vary during promotional periods, public holidays or periods of high order volume.

2. Estimated Delivery Times

Our current estimated delivery timeframes are:

Processing Delivery Total Estimate
1–2 business days 4–12 business days 5–14 business days

 

Delivery estimates are calculated from the date your order is placed. Actual delivery times may vary depending on your delivery location, courier services and other circumstances beyond our control.

These timeframes are estimates and are not guaranteed delivery dates.

3. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information, where tracking is available.

You can use your tracking number to follow your parcel’s progress through the relevant delivery provider.

Please allow time for tracking information to become available after dispatch.

4. Shipping Information

Please ensure your shipping address, email address and contact details are accurate when placing your order.

Maison Love cannot guarantee successful delivery if incorrect or incomplete information is provided. If you notice an error, please contact us as soon as possible.

Any applicable shipping charges will be displayed at checkout before payment is completed.

5. Delayed, Damaged or Missing Orders

If your order has not arrived within the estimated delivery timeframe, or arrives damaged, please contact us at contact@maisonlove.co with your order number and relevant details.

We will work with you and the delivery provider, where appropriate, to investigate the issue and determine the next steps.

Please report visible damage as soon as reasonably possible and, if practical, retain the original packaging and photographs of the damage.

Nothing in this policy limits your rights under Australian Consumer Law. Maison Love will provide any remedy required by applicable law for orders that are lost, damaged or not delivered as agreed.

6. International Shipping

If international shipping is available for your destination, delivery timeframes, shipping fees, customs duties and taxes may vary.

Any applicable additional charges will be communicated where possible. Customers are responsible for any import duties or taxes lawfully payable by them, subject to applicable law.

7. Contact Us

If you have questions about shipping or your order, we are here to help.

Maison Love
Email:  maisonloveparis@outlook.com
Website: https://maisonlove.co

Thank you for choosing Maison Love. We appreciate your support and look forward to being part of your jewellery journey.